Privacy policy

Thank you for visiting our website and for your interest in our services. At MEKUVA TECHNOLOGIES, we value the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our website. By accessing our website or using our services, you consent to the terms outlined in this Privacy Policy.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

Third Party Privacy Policies

Mekuva’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. The updated version will be indicated by an updated "Effective Date" at the top of this policy. Your continued use of our website after any modifications constitutes your acceptance of the revised Privacy Policy.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Mekuva does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

The Websites provide information about our products and services, facilitate purchase of some products, and enable use of our 3D printers.

This Privacy Policy describes how and why Mekuva collects and uses information that alone or in combination with other information could be used to identify you (“Personal Data”) through our Websites, text and chat communications, or at programs and events, and explains our marketing practices generally. By using our Website(s) or otherwise giving us your Personal Data, you agree to the terms of this Privacy Policy.

What Information Do We Collect?

When you contact us or interact with our Websites, we collect Personal Data in the form of contact and business information. We collect Personal Data where you voluntarily provide it to us on a web form on our Website, on social media, at a trade show or other marketing event, when you contact our sales or customer support teams via phone, text or chat, or when you make a purchase from our online store. We also collect Personal Data through responses to online surveys and emails and from information that you may post to online communities that we host.

The Personal Data that we may collect includes:

Your name, email address, mailing address or telephone number

Your title, company name and address

The manner in which we obtained the Personal Data, such as from resources you accessed and/or downloaded from a Website, or a marketing event that you attended

Information about your interests, preferences, and purchase history

Device and browser information, including location, MAC addresses, IP addresses, cookies, and other online identifiers.

Navigational Information

Performance of a Contract

We use your Personal Data to register your account and provide you with account functionality on the Websites when you sign up for an Eiger account, such as arranging access to your account, maintaining your account and providing you with related customer service.
We use your Personal Data to complete and fulfil your purchases on our online store, including processing your payments, sending you order confirmations, sending you updates on your order and having your order delivered to you.
We use your Personal Data to send you administrative information, including but not limited to information regarding the Websites and our online store.

Legitimate Interest

We use your Personal Data for the purpose of operating the Websites, to personalize the experience of your visit to the Websites, and to analyze and enhance the operation of the Websites.

We use your Personal Data to contact you where you have expressed an interest in our products and services and provided us with your contact information to reach you. e.g., to offer you products or services that we believe may be of interest to you.
We use your Personal Data to respond to your requests, inquiries or questions and to communicate with you.

We may use Personal Data, and any other information collected through the Websites, to enforce or protect our legal rights.
We may use your Personal Data if we reasonably believe the use is necessary to protect the rights, property of personal safety of Mekuva, its customers, the public, or any third party.
We use your Personal Data to send you updates and promotional emails, including newsletters where you register and provide us with your email address. If you wish to opt out of newsletters and promotional emails, you may do so by following the "unsubscribe" instructions in the email.
To register you for our surveys and to analyze the responses you have provided to our survey questions.
We use your Personal Data (Navigational Information) to administer the Websites and to understand how well our Websites are working, to store your user preferences, to develop statistical information on usage of the Websites, and to analyze the productivity of users of the Websites. This allows us to determine which features visitors like best to help us improve our Websites, to personalize your user experience, and to measure overall effectiveness.

Your Right to Control How Your Personal Data is Used

You have the right to make requests regarding your Personal Data. Upon your request, where it is our legal obligation and where it is technically feasible, Markforged will:

Assist you to access your Personal Data and/or transfer your Personal Data to a third party

Provide you with marketing communications, or cease sending you marketing communications

Allow you to withdraw your consent for Markforged to process your Personal Data in circumstances where we are relying on your consent as our basis for processing.

Correct your Personal Data if it is wrong or incomplete.
Delete your Personal Data we hold.
Restrict (i.e. block/stop) us from making further use of your Personal Data.

If you have any questions, concerns, or suggestions regarding this Privacy Policy, please contact us at 9494338215 and support@mekuva.com